At Ruth’s Crochet & Knitting, my goal is to ensure that you are delighted with every item you purchase, backed by the Easy Returns and Smooth Policy, providing you with a seamless shopping experience and peace of mind with every order you make.
Each piece is handcrafted with care and attention to detail, and I truly hope you’ll love the items you order. However, I understand that sometimes things don’t go as planned, and unexpected issues can arise. If something isn’t quite right with your order, I’m here to help and resolve any concerns promptly.
You have 14 days from the date of delivery to return your item(s), provided they are in their original, unused condition. This means the product should be free of any signs of wear, damage, or alterations. Please note that the buyer is responsible for covering the cost of return shipping.
To exercise your right to return, simply provide a clear statement of your decision. You can share this decision via email at contact@ruthscrochetknitting.com or by visiting this page on my website: https://www.ruthscrochetknitting.com/contact. Your statement should include:
Once I receive this information, I will provide the return address to send your item.
Please note that all returns must meet the requirements of the Return and Refund Policy.
For digital downloads, please note that due to the nature of digital files, I am unable to accept cancellations, exchanges, or offer refunds once the order is completed. I encourage you to review the product details carefully before purchasing to ensure it fully meets your needs and expectations.
If you have any questions or need assistance, please don’t hesitate to contact me. I’m happy to help and ensure your experience is as smooth as possible.
